In Orpheas Resort we have proudly represented the traditions of hospitality through the years.
Aiming at the safety of our guests and partners we are adapting our operation,
according to prevention and protection directives based on Covid-19 Protocol of Greek Ministry of Health.
BEFORE ARRIVING TO THE HOTEL
Beginning July 1, 2020, the Greek government has determined how the country will welcome travellers,
carry out the necessary diagnostic screening and keep everyone safe throughout the season.
The Passenger Locator Form (PLF) is a key element in the planning. All travellers are obliged to complete their PLF
at least 24 hours before entering the country, providing detailed information on their point of departure,
the duration of previous stays in other countries, and the address of their stay while in Greece.
- Travellers will receive a confirmation email upon submission of the PLF.
- Travellers will receive the PLF with the QR code one day before their scheduled arrival in Greece and will be notified via email.
Please click here to complete your PLF
HOTEL MEASURES & PROCEDURES
CHECK-IN & CHECK-OUT
According to safety protocols, mandatory adjustments at check-out and check-in hours have been made. In order to achieve extensive cleaning and natural ventilation of rooms.
Check-out time will be at 11am and check-in will be at 3pm.
Electronic check-in via mobile app is available alternatively to registration sheet. Temperature control upon arrival might required.
According to Greek Ministry of Health Protocol, personal data can be disclosed to health authorities, for traceability purposes, in the event of a Covid-19 case.
SOCIAL DISTANCING & PROTECTION MEASURES
To maintain social distancing & protection protocols within premises, all necessary measurements are taken in action:
- Guest reminder signage and floor markings
- Antibacterial hand sanitizer spots near the entrance, at front desk, elevator entrances and certain public areas
- Partitions, facial shields, masks and disposable gloves for associates to provide extra level of precaution for guests
- Use of credit or debit card along with room charge is recommended as payment method.
In public areas, surfaces are cleaned with increased frequency.
Intensive cleaning of door handles and elevator knobs is maintained.
Furniture re-arrangement applies to allow more space for distancing.
Avoiding the use of elevators or use from guests of the same room only is a strong recommendation.
Hotel guests are not required to wear face masks but safety measures according the Greek Covid-19 safety protocol must be followed.
In guest rooms intensive disinfection practices apply.
Steam appliances for fabric surfaces and additional Ozone sanitizing devices are used.
According to Greek health protocol, a decrease of cleaning services as well as change of sheets, pillow cases and towels applies.
Upon guest’s request cleaning services may be suspended.
It is forbidden for non-residents to enter the rooms.
Every additional, not basic equipment and services like mini bar, magazines, decoration pillows & covers will be removed.
Remote controls are covered with disposal covers.
Thorough fresh air ventilation will take place between stays of our guests.
Electronic door locks are available from 2020 and key cards are sanitized before use.
Service directories, activities within hotel premises and all useful regional information are available at your mobile phone or tablet.
Food and beverage outlets are certified with ISO 22000.
The breakfast and dinner buffet will maintain with additional safety measures,
which must be followed by both guests & employees.
- Operating hours may be adjusted due to the reduced capacity and distancing of the restaurant tables.
- The tables will be covered with disposable tablecloths.
- Floor distancing markings applies.
- Hands’ disinfection upon entry and use of disposal gloves within the buffet area are mandatory.
- Temperature control might be required.
- Food and drink menus are available at your mobile phone.
POOLS & BEACH
The frequency of cleaning and disinfection of pool & hydromassage areas are increased and water disinfectant products suitable for the current situation are used.
Distancing between sun beds in each direction is increased according to the restrictions of existed Greek health protocol
All sun beds, tables and beach safes will be disinfected after use.
USUFUL TELEPHONE NUMBERS
Doctor's office: +30 2825062800
Local pharmacy: +30 2825061519
Heraklion hospital: + 30 2813412211
Chania hospital: +30 2821022000
National Coronavirus Helpline (EODY): 1135
Realizing that we are going through a period of intense uncertainty, please do not hesitate to contact us at firstname.lastname@example.org for further information or any questions you may have.
Additionally you can visit World Health Organization (WHO) for more health protection measures while traveling.